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Handbook of Hospital Administration,

Edition 1

Editors: By Govind Madhav and Santosh Kumar

Publication Date: 31 Jan 2018

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Hospitality in hospitals today is the need of the hour, however it is the most neglected aspect in hospitals in India.

This book provides structured and detailed exposition on hospital and health care administration emphasizing on optimum utilization of resources and cost-effective health care services ensuring quality of care. The practical experience in the health sector has been put into paper in the form of this book with the purpose:

• To improve the delivery of health services by improving administration through education, system flowcharts, record maintaining.

• To gain specific understanding of the nature and orientation of employee in the health care industry, their attitude, motivation, commitment, professional growth.

• To understand the practical aspects of these techniques for application to health industry.

• To gain awareness of the various management technique s and methods like manpower planning, job techniques, work assessment, employee and patient counselling, cost-effectiveness analysis, marketing planning, NABH preparation.

Key Features

Flowcharts, pictures, tables and schematic illustrations present the practical implementation of various steps and methodologies of health services
Presentation of various management techniques and methods like manpower planning, job techniques, work assessment, employee and patient counselling, cost-effectiveness analysis, marketing planning, NABH preparation

About the author

By Govind Madhav, Mr. Govind Madhav BA Psychology Sr. Manager Business Development Nirmal Hospital Pvt.Ltd. Ring Road ,SURAT [GUJARAT] and Santosh Kumar

Contents

Message

Preface

Acknowledgements

1. Hospital Administration

Definition

How to Manage a Standard Hospital

Front Office

Patient Care

Patient Centric Approach

Personal Grooming, Hygiene, and Etiquette

Consultant to Consultation

Floor Nursing Department Responsibility

Billing Department Role in Health Check up

Diagram for HCU

Billing Counter Structure

Dietary

Work Safety

Patients Discharge and Satisfaction

2. Administration of Hospital Marketing

Marketing Skill

Hospital Marketing

Marketing Planning and Control

Marketing Activity and Accountability for a Hospital

Role of Health Check-up

Insurance

3. Housekeeping Administration

Introduction

Procedure

A. Training

B. Housekeeping Services

C. Door, Lift Cleaning

D. Room and Floor Cleaning

Toilet – Cleaning

E. Toilet & Wash Basin Cleaning

F. Computer Cleaning

Bed Preparation

G. Deluxe Bed-Making

H. Empty Bed-Making

I. Bed-Making Occupied with Patient

J. Patient Dress Changing

K. Patient Mobilization Ward to Investigation Room

L. Patient Sponging and Grooming

M. Use of Bedpan and Urinal Pot

N. Linen Training

O. Laundry Management

P. Body Fluid Spill Management

Management of Spillages of Waste

Q. Mercury Management

R. Dead Body Preparation

Laundry Process and Management

Linen Disposal Procedures

Laundry Gate Pass (In-House)

Laundry Gate Pass (Outsource)

4. Housekeeping Format

Evaluation of Housekeeping Department

Hospital Housekeeping Cleaning Schedule

5. Hospitality Charts

6. Biomedical Waste

Introduction

Legislation

Waste Minimization

Hazardous Waste

Mock Training Module

7. Infection Control

Hand Hygiene Techniques

Hospital-Acquired Infection

How to Manage Disinfection

8. Security and Safety Administration

Hospital Theft and Security Measures

Fire Management Training

Fire Mock Drill

Fire Evacuation

What are the Problems in the Management of Disaster in Hospital?

9. National Accreditation Board for Hospitals (NABH)

and Healthcare Providers’ Guidelines

Key Activities for National Accreditation

Board for Hospitals (NABH)

Project Profile for the Hospital

Index

ISBN: 9788131242575

Page Count: 400

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