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Communication in Paramedic Practice,

Edition 1

Editors: By Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud

Publication Date: 01 Oct 2023

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The ability to communicate well is the single most important skill for a paramedic. But, despite an emphasis on communication in paramedicine assessment and standards, there has never been a resource specifically tailored to the unique environments in which paramedics practise.

This new book fills that gap. Communication in Paramedic Practice is designed as a primer on the importance for paramedics of communicating well, and how to achieve this in real life. It encourages self-reflection on your own communication style, and covers important considerations such as listening, managing distress, being culturally responsive and non-verbal communication.

Written by experts in this field, and full of relevant examples and opportunities to practise, this book will help you communicate comfortably and confidently for better patient outcomes, increased workplace safety and more efficient transfer of information

Key Features

Four sections cover the significance of interpersonal communication, developing self-awareness, managing realities of communication as a paramedic and scenarios for practice
Promotes self-reflection on your personal communication style and habits
Introduces the strategies and skills you need for real life
Encourages the development of confidence through activities, scenarios and case studies
Wide range of examples to reflect paramedic practice
Relevant resources for ongoing development and improvement of communication skills

Student resources on Evolve:

Answers to end-of-chapter review questions
Student quiz

Student and instructor resources on Evolve:

Semester planner
Student quiz – multiple choice questions
Tutorial activities
Student quiz – true / false
PowerPoint slides

About the author

By Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud, Senior Lecturer Occupational Therapy (retired), The University of Newcastle, Newcastle, New South Wales, Australia

SECTION 1: THE SIGNIFICANCE OF EFFECTIVE INTERPERSONAL COMMUNICATION FOR THE PARAMEDIC
1. Effective communciation for paramedics: A model to guide communication (p.2)
2. The overarching goal of communication for paramedic healthcare professionals: Person-centred effective care (p.10)
3. The goal of accomodating all aspects of the 'Person/s' for paramedic communication (p.17)
4. The specific goals of communication for paramedics: 1. Introductions and providing information (p.26)
5. The specific goals of communication for paramedics: 2. Questioning, comforting and confronting (p.33)
6. The specific goals of communication for paramedic practitioners: 3. Effective conclusions of interactions and services: negotiating closure (p.40)

SECTION 2: ACHIEVING EFFECTIVE COMMUNICATION BY DEVELOPING AWARENESS WITHIN THE PARAMEDIC
7. Awareness of and the need for reflective practice in paramedics (p.48)
8. Awareness of self to enhance communication for paramedics (p.58)
9. Awareness of how personal assumptions affect communication (p.67)
10 . Awareness of the effects of non-verbal communication for paramedics )p.74)
11. Awareness of listening to facilitate Person/s-centred communication (p.83)
12. Awareness of management of environments affecting communication (p.90)

SECTION 3; MANAGING THE REALITIES OF COMMUNICATION AS A PARAMEDIC
13. Holistic communication contributing to holistic paramedic care (p.100)
14. Managing conflict and distress for the paramedic when communicating (p.109)
15. Culturally responsive communication in paramedic care (p.117)
16. Communicating with indigenous people as a paramedic (p.128)
17. Misunderstanding and communication for the paramedic (p.141)
18. Ethical communication in paramedic care (p.149)
19. Paramedic communicating to ensure interdisciplinary care (p.158)
20. Telecommunication or telehealth: The seen, but non-in-the-room paramedic (p.167)
21. Documentation : 'One-way' paramedic communication (p.176)
22. Social media or 'not present in person' communication and the paramedic (p.186)

SECTION 4: SCENARIOS TO GUIDE COMMUNICATION: OPPORTUNITIES FOR PARAMEDICS TO PRACTISE COMMUNICATING EFFECTIVELY WITH THE 'PERSON'S'
23. Person/s experiencing strong negative emotions (p.199)
24. Person/s experiencing particular roles and aspects of life in their circumstances (p.207)
25. Person/s requesting paramedic assistance perceived as a waste-of-time call (p.214)
26. Person/s experiencing particular conditions (p.220)
27. Person/s in particular contexts (p.228)
Glossay (p.235)
Index (p.238)

ISBN: 9780729544443

Page Count: 260

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Access to teacher/student resources is available to registered users with approved review copies or confirmed adoptions. To review this material, please request a review copy.

Semester Planner Tutorial Activities PowerPoint Slides

Answers to End-of-Chapter Review